What to expect when you work with us
Every project we work on is unique but our approach is always the same. Why? Because it works. We’ve got processes in place to make sure you get exactly the results you need. No hold-ups, no nasty surprises: just effective digital design and build, tailored to your business.
How we do it
The getting-to-know-you stage of the project: we explore what you need and any ideas you’ve got on how to achieve it. We’ll work with you to establish a clear brief, then dig into that to identify the best way to go about meeting it. Initial contact is generally via email or telephone. And if you decide you want to work with us, it's time to get together for a more detailed briefing session.
This is where we define the project scope, finalise technical requirements and implement key milestones. We’ve got a visual tracking system in-house, and you’ll get a project calendar so you can see when each stage of the project will be complete. We match each stage of the plan with a sign-off point for you, so no work goes ahead without your approval.
Everything we’ve discussed so far about your project starts to take shape in the design stage. Using what we’ve learned from you, your industry, your customers and your competitors, we’ll create a visual framework and design rules to work to. At this stage, we decide how best to move from concept to completed product, integrating form and function for the best results.
The build phase of your project is where we take everything visual that’s been created so far, and - as our technical director Mike puts it - “make it work”. We'll combine the visual design with the technical elements outlined during your planning stage to create an product that looks beautiful and performs exactly the way you need it to.
In-house, we'll work through the quality control checklist that's guided the entire project one last time. You’ll get a staging link so you can see the work before it goes live, and give us any last bits of feedback. Remember, you’ll have been signing everything off at the various project milestones, so this shouldn’t be a big job. Once that’s done, it’s time to go live.
Post launch, we’re on hand for any immediate bug fixes, making sure your asset's running perfectly. We can also offer you training on any systems we've used, including video tutorials for future reference. After that, it’s up to you to tell us when you need our support: we’re not the kind of agency that waves you off into the sunset - if you need our help or advice, we’re here.
The key to getting the most out of the technologies we use is flexibility. We pick the best technology for every project we work on - what’s right for one might not be a good choice for another.
That’s not to say we’ll give everything a go: we’ve got standards we stick to in order to guarantee you the best results:
We don’t have shiny penny syndrome. We’ve always got an eye on innovation, but we won’t opt for a shiny new framework if there’s a tried and tested classic that will do the same thing.
We’ll only recommend and use Open Source, stable and well-backed third party code, so you know it’s been worked on, tested and refined by a high number of reputable developers.
We offer setup and support services to our clients. We'll help you integrate your asset with the services you need, whether for analytics and tracking, payment management, hosting or something else. If you’re unsure, just ask us.
We explore and experiment with new solutions in our own time, so we know what’s out there and what it can do. Client projects aren’t a testing ground to us: we’ll only do what we know will get results.
We use technology to refine our in-house processes but, again, we’re not magpies. We use third- party systems to make life easier, including Basecamp, Lighthouse and Gitlab, but only when they really help everything move smoothly.
Awards & Features
Our work’s been praised for its design, creativity and performance - click the links below to have a look at some of our finest moments.